Major updates

Customer update - Wednesday

Crews are out again today repairing the last of the faults caused by high winds in earlier this week.

If you’re still without power following this storm, it’s important that you check your outage is showing on our map. If it isn’t:

• Report your outage on the form on this page, or 

• Log a job with your electricity retailer (the company you pay your power bill to) and they will let us know, or

• Ring our general enquiry line: 0800 769 372

Storm power outage update – Tuesday 5.30pm

Powerco crews will continue working into the night to restore power to the remaining customers affected by the weekend's storm.

As at 5.30pm Tuesday, 87 customers are still without supply. While good progress has been made throughout the day, the extent of the damage means that some customers should prepare to be without power overnight. All customers who were without power on Saturday and Sunday have now been reconnected.

Thank you to those customers still without power for your continued patience and understanding - our team are working as quickly and safely as they can to reconnect you.

How customers can stay safe  

If people see downed power lines, it’s important to:  
 
* Stay at least 10m away from the lines and poles - that's about the length of a bus.  
 
* Call 111 immediately or Powerco's emergency number, 0800 27 27 27.   
 
Downed lines should always be treated as live.  
 
We respond 24/7 to lines down incidents on our electricity network. Learn more about what to do in an emergency here.   
 

What to do in the event of an outage  

If customers do experience an outage, they’re advised to report their outage by:  
 
* Contacting their retailer (the company they pay their power bill to), or  
 
* Using the report an outage form on Powerco’s website.  
 
 
Customers wanting information about power cuts can go to Powerco’s power outage map or can contact their electricity retailer (the company you pay your power bill to).