Frequently Asked Questions
What is Base Power?
Base Power is Powerco’s standalone, off-grid energy system.
How does it work?
Base Power generates electricity by storing and using energy from the sun. It also has a backup generator to charge the batteries at times of low light or high load. Interactive components seamlessly manage the electricity flowing between the solar panels, batteries, backup generator and you.
What are the advantages?
Base Power’s automated system uses renewable solar energy first to deliver reliable, high-quality electricity. The system is an alternative to electricity supply from the national grid, for areas where the cost to upgrade the electricity network and improve below standard supply is not cost effective.
Is Base Power safe and secure?
Yes. Base Power includes a metal casing that can be locked to prevent access.
What are the options?
Base Power can be tailored to power a range of situations, including powering farmhouses, work places and small shearing sheds, and can also supplement cowshed supply.
Does Base Power require special knowledge to operate?
No. You just need to keep the diesel topped up. An alarm will tell you when to do this.
Does Base Power require work or lifestyle changes, such as buying new appliances?
Most Base Power units supply 230 or 400 volts at 50Hz which is the same as the national grid. Most users continue their lives normally without having to take special measures such as buying new appliances. The units provide performance information that allows users to manage power efficiency if they wish to do so.
Do Base Power units need shelter?
Base Power units should be placed away from shady areas to maximise the sun’s energy. They can handle almost any type of weather and do not need additional protection. They are typically installed outside on concrete pads or rubber mats that help keep weeds at bay.
How can I find out more?
Email email@example.com for more information and our Base Power representative will contact you to discuss your situation.
Who do I contact if I am moving house?
Please call 0508 227 376 or email us at firstname.lastname@example.org to tell us that you’re moving house.
Will I still have an electricity retailer if I have a Base Power unit?
No. You won’t have a retailer when your electricity is supplied by Base Power.
Should I cancel my supply arrangements with my retailer?
No. Powerco will manage this process with your retailer.
Who supplies my electricity?
Powerco will supply electricity through the Base Power equipment.
What services will Powerco provide?
Powerco will provide you with generation, storage and management services for the Base Power equipment on your property.
How will I pay for my supply if there is no retailer?
Powerco will send you an invoice with details of how to pay.
What charges will I have to pay?
You’ll pay a maintenance fee to Powerco.
Who will pay for diesel and refuel the generator?
You will need to purchase the diesel and arrange for the unit to be refuelled. Our Base Power representative will explain the options for refuelling.
Is there any upfront cost I have to pay to Powerco for the equipment?
No. You won’t pay for Base Power equipment.
Will I now get 100% guaranteed electricity supply?
Powerco cannot promise this for any customer. However, we have selected you to receive your supply by Base Power to provide you with a better quality of supply than you had before.
What happens to the existing electricity lines on my property?
Nothing for the first six months. Our Base Power representative will discuss the next steps with you.
Will I still have a service line to my property or building?
Yes. You’ll still have a low-voltage service line to your property/building.
Who will own and maintain the service line?
You will own and maintain your line. See http://www.powerco.co.nz/Get-Connected/Electricity/Frequently-Asked-Questions/ for details on service lines.
How will I know where my service line begins?
Powerco will inform you which assets are ours and which are yours.
Who will own and maintain the Base Power equipment?
Powerco will own and maintain it.
Do I have any responsibilities for the unit?
Yes. Powerco needs you to ensure our Base Power equipment isn’t moved, tampered with or interfered with, except by our approved contractor.
Will I be notified before my property is accessed for inspections or maintenance?
Yes. Powerco’s approved contractor will get in touch for any planned maintenance.
I have a locked gate. What should I do about that?
Please discuss this with our Base Power representative.
What if I need more capacity in the future?
You can contact our Base Power representative.
Who should I call if my supply is interrupted or there is some other problem?
Call 0508 227 376. Our contractor will respond to your call and help you.
Can I use my own electrician to fix faults on Base Power equipment?
No. These units require a specialised contractor which Powerco will arrange.
Where will the unit be located?
Our Base Power representative will discuss the best location with you.